Shipping and Returns
Retail orders: All UK orders will be dispatched by Royal Mail Second Class Post. P&P charge for orders under £50 in value: £3.99.
UK orders over £50 in value will be despatched with no charge for P&P.
Non-UK orders under £50 order value shipping to Europe will be charged at £9.50 per consignment.
Non-UK orders under £100 order value shipping to the rest of the world will be charged at £12.00 per consignment.
Please allow 2-3 working days for processing.
Trade orders: UK Carriage Paid order value, £350 (ex VAT), otherwise £10 per consignment (may be reduced for small orders at our discretion).
Non-UK Carriage Paid order value, £2,500, otherwise £25 per consignment (may be reduced for small orders at our discretion).
Returns (Retail customers only – Trade returns, please contact us directly).
You may return items for a full refund, providing they are posted to us within 14 days of receipt. Unfortunately, we can not refund postage for unwanted goods. Please contact customer services email@example.com for a returns reference before sending.
Faulty items may be returned within 30 days for a full refund. Faulty goods returned later than this may be repaired, exchanged or refunded at our discretion.
Please send returns (by Royal Mail only) to:
P.O. Box 2080
Please clearly state your name, address, date purchased and returns number within the package.
This does not affect your statutory rights.